+91 98518 36666/4666
support@vrlocal.in

Frequently asked questions

General / About

India’s leading Facility Tech Company, we are an on-demand corporate service platform designed specifically for businesses, built around the new age needs of Conscious Infrastructure and Predictive Maintenance. The global exposure that comes with our parent company being based in the USA enables us to deliver a Globally benchmarked on-demand, on-time, anytime technology integrated spaces improvement service bouquet to our clients organized around four key clusters – Corporate, Commercial, Industrial, and Residential (through our sister brand Pepe by vrLocal)

vrLocal offers Plumbing, Electrical, and Carpentry Services (PEC), Cleaning Services, AC & Appliance Services, Disinfection Services, Pest Control Services, Painting Services, Garden Services, Security Services, Sustainability & Automation, Technology Services, Interior Designing Services, and Facilities Management Services.

A single-window service depicts a single point of contact where you needn’t go through different vendors for different services. Team vrLocal takes care of all your requirements.

At vrLocal, we have an excellent track record of providing our customers with constantly improving benchmarks, technology, material innovation, and process excellence. As a customer, you can expect upward mobility of value without escalating costs because of our commitment to improving every day.

Our customer-centricity extends beyond just a service contract. We understand the pain points and operational speed-breakers that business leaders face every day. We are here to solve them.

  • Convenience – Say goodbye to managing multiple vendors.
  • Transparency – Single-click visibility
  • Audit Ready Reports
  • Consistent Delivery – Experienced, Trained, and Verified Team & Partners
  • Excellent RoI – Curated long-term contracts
  • Predictive Maintenance – Peace of mind & Bottom-line effect
  • Flexibility – Multi-Service, Multi-location contracts

vrLocal has a pan-India service offering covering all major Indian cities right down to Tier 4 and 5 towns.

vrLocal has served a diverse range of sectors: commercial, corporate, industrial, and residential. Some of our more prominent Client relations include RBL Bank, Mahindra Finance, ICICI Lombard, ICICI Prudential, SBI Life, Muthoot Fincorp, DCB Bank, Bandhan Bank, Bank of Baroda, DBS, HDFC Bank, HDFC Ergo Bluedart, Happi, Muthoot, Hyundai, KIMS, Yashodha Hospitals, Voltas, Olivia, Mega Meadows, Mystic Hills, Aditya Birla Group, amongst others.

You can register through our website www.vrlocal.in or through our App (available on both Playstore and App Store). Alternatively, you could reach out to us at +91 98518 36666 or mail us info@vrlocal.in and one of our executives will reach out to you to take you through the onboarding process

vrLocal’s Pan-India team of verified, trained, skilled and experienced industry professionals ensures quality benchmarks by seamless execution of services.

Before being onboarded as vrLocal Partner these service providers undergo a rigorous legal, compliance, and technical verification and selection process specially designed by vrLocal. Basis on the outcomes only the top 3 ranked services providers in that particular pin code and category are onboarded.

Post onboarding the partners are continuously evaluated based on on-job performance, quality, and customer feedback, and their ranking is altered accordingly.

In addition to a detailed Job Completion report, vrLocal also provides a detailed dashboard to view all job parameters including status, billing, tickets, etc. which can further be segregated by region, job type, etc.

Yes, vrLocal provides Facilities Management Services

vrLocal caters to Commercial, Corporate, Industrial and Residential sectors.

vrLocal is a pure B2B focused Facility Tech company. However, our sister brand that operates in the residential space does provide B2C services albeit not in all regions.

Pre-Covid, facility managers and office admins were, by and large, focused on maintaining infrastructure to ensure the lowest downtime and impact on the bottom line. However, over the last couple of years, led by a growing focus on ESG, the new GOI office wellbeing labor code of 2019, and the impact of Covid, the sector is witnessing a tectonic change. Employee and environmental well-being has become a prime focus. At vrLocal we map this shift/evolution as a shift from Infrastructure Maintenance to Infrastructure Consciousness to Conscious Infrastructure.

Put simply Infrastructure Consciousness is the stage of acceptance of the impact infrastructure has on both the Environment and Employee well-being, apart from the traditional company bottom line, and then reorganizing and better maintaining this infrastructure to minimize any negative impact. This involves a combination of predictive maintenance, sustainability, and green initiatives.

Conscious Infrastructure is the next phase of evolution where organizations design their infrastructure from the ground up keeping this impact in mind, as well as deploy technology and infrastructure that are designed specifically to move an organization to zero negative infrastructure impact.

Predictive maintenance in the facilities management space is a mechanism pioneered and deployed by vrLocal in India, by which periodic detailed facility infrastructure audits are conducted and a dashboard indicating the live health of the infrastructure provided. This enables facility managers and admins alike to better plan their infrastructure maintenance, and reduce downtimes and bottom-line impact by having a clear understanding of what infrastructure pieces need urgent replacement/repair and what would be coming up for maintenance and when.

Booking / Service Delivery

Yes, any business can book an appointment with us.

There are 3 types of Categories:

  1. Standalone (Single) Service
  2. Bundled Service
    • Same service category bundles, i.e. Comprehensive AC AMC or Comprehensive Pest Control AMC
    • Multi service bundles, i.e. Disinfection & Pest Control AMC, PEC (Plumbing, Electric & Carpentry) Package
  3. Complete Facilities Management packages

Some of the more popular packages being

  • For Standalone Corporates – Office Lite, Office+, OfficeH
  • For Standalone Commercial – Retail Lite, Retail +, RetailH
  • For Commercial & Corporate Cluster Projects – Facility Lite, Facility+, FacilityH
  • For Residential Cluster Projects – Residential Lite, Residential+, ResidentialH

In addition to the above to meet clients’ specific needs, vrLocal offers highly curated packages that are designed based on a consultative approach between the client and the vrLocal team.

Yes, vrLocal does offer these services as part of its customized packages offering. However, due to their highly technical nature, these services are not available on demand, and can only be accessed by making a prior request.

Yes, vrLocal does offer these services as part of its customized packages offering. However, due to their highly technical nature, these services are not available on demand, and can only be accessed by making a prior request.

Yes, vrLocal does offer these services as part of its customized packages offering. However, due to their highly technical nature, these services are not available on demand, and can only be accessed by making a prior request.

  • AC AMC
  • Pest Control AMC
  • Electrical AMC (includes UPS / CCTV)
  • Plumbing AMC
  • Carpentry AMC
  • AC AMC
  • Fire Equipment AMC
  • Disinfection AMC
  • Pest Control AMC
  • Electrical AMC (includes UPS / CCTV)
  • Plumbing AMC
  • Carpentry AMC
  • Deep Cleaning (Bathrooms + Deep Cleaning)
  • AC AMC
  • Disinfection AMC
  • Pest Control AMC
  • Deep Cleaning (Bathrooms + Deep Cleaning)
  • AC AMC
  • Pest Control AMC
  • Electrical AMC (includes UPS / CCTV)
  • Plumbing AMC
  • Carpentry AMC
  • AC AMC
  • Fire Equipment AMC
  • Disinfection AMC
  • Pest Control AMC
  • Electrical AMC (includes UPS / CCTV)
  • Plumbing AMC
  • Carpentry AMC
  • Deep Cleaning (Bathrooms + Deep Cleaning)
  • AC AMC
  • Disinfection AMC
  • Pest Control AMC
  • Deep Cleaning (Bathrooms + Deep Cleaning)
  • Cleaning
  • Fire Equipment AMC
  • Lift AMC
  • Pest Control AMC
  • Security
  • Electrical
  • Plumbing
  • Cleaning
  • Lift AMC
  • Pest Control AMC
  • Security
  • Electrical
  • Plumbing
  • Fire Equipment AMC
  • Disinfection AMC
  • Pest Control AMC
  • AC AMC
  • Landscaping Services
  • Waste Management
  • AC AMC
  • Disinfection AMC
  • Pest Control AMC
  • Waste Management
  • Cleaning Services
  • Electrical Services
  • Plumbing AMC
  • Waste Management (basic)
  • Cleaning Services
  • Electrical Services
  • Plumbing Services
  • Waste Management (basic)
  • Gardening
  • Security
  • AC AMC
  • Disinfection AMC
  • Pest Control AMC
  • Waste Management

In addition to our popular service packages, and to meet our Clients’ very specific needs, vrLocal offers highly curated packages that are designed based on a consultative approach between the Client and the vrLocal team.

Yes, you can customize the services as per your needs.

Finance & Billing

Yes, you can pay online through our online payment gateway.

There are two ways you can make the payment-

  1. Online payment gateway
  2. Bank facilitated Payments, i.e. Cheque, Net Banking

We offer our clients the convenience of both Customized Payment Plans as well as Cash & Carry

You can schedule a visit by making an appointment online through our website www.vrlocal.in or through our App (available on both Playstore and App Store). Alternatively, you could reach out to us at +91 98518 36666 or mail us info@vrlocal.in and one of our executives will reach out to you to schedule your booking

The fees of Facilities Infrastructure Health Audit are minimal, curated, and dependent on the premises and other factors.

Accessibility

vrLocal focuses on creating the world’s most compelling on-demand services platform by prioritizing innovation, customer-centricity, and technology to explore and deploy best-in-class materials and cleaning solutions.

In addition, vrLocal follows a rigorous gamified live Performance & Quality Mapping scorecard system for both internal teams as well as preferred partners to ensure the perfect quality service experience. Any stakeholder falling below the prescribed score/standards is de-rostered and assigned to a training/retraining / Skilling program.

vrLocal offers bundled discounts, contractual period discounts, and seasonal discounts.

Conducted by a team of domain experts, vrLocal’s Facilities Infrastructure Health Audit ensures a detailed audit of all office infrastructure, electronics, furniture, plumbing, and other utilities. This finely tuned process allows us to present you with a complementary dashboard of where your office is most susceptible to breakdowns, disruptions, and expensive repairs.

There are 3 steps to vrLocal Facilities Infrastructure Health Audit: 

–       Identify

Our team of skilled professionals and workplace consultants undertake a detailed survey of all infrastructure touch points.

–       Analyze

All infrastructure touch points’ condition is analyzed and categorized into three categories Green (perfect condition), Amber (Will come up for maintenance), and Red (Needs urgent repairs/replacement)

–       Deliver

This finely tuned process allows us to present you with a dashboard that helps you to predict and avoid breakdowns, disruptions, and expensive repairs.

Depending on the size of the facility and the complexity of the infrastructure, the Facility Infrastructure Audit can take anywhere between 2-3 hours or 3-4 days.

Yes, vrLocal is happy to induct your existing service providers provided they match/conform to our standards and vrLocal Partner program qualification requirements.

Yes, you could download our app from the App store or Play store

You can directly book a service through our website www.vrlocal.in or through our App (available on both Playstore and App Store). Alternatively, you could reach out to us at +91 98518 36666 or mail us info@vrlocal.in and one of our executives will reach out to you.

Yes, a detailed report is provided post-service. In addition to the detailed Job Completion report, vrLocal also provides a detailed dashboard to view all job parameters including status, billing, tickets, etc. which can further be segregated by region, job type, etc.